Facilitating coordination in customer support teams: A framework and its implications for the design of inforamtion technology
| Year of publication: |
1995
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|---|---|
| Authors: | Rathham, Sukumar ; Mahajan, Vijay ; Whinston, Andrew B. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 41.1995, 12, p. 1900-1921
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