Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants and trainers

Facilitating With Ease! -- Contents -- Introduction -- Chapter One: Understanding Facilitation -- What Is Facilitation? -- What Does a Facilitator Do? -- What Do Facilitators Believe? -- What Are Typical Facilitator Assignments? -- Differentiating Between Process and Content -- Facilitation Tools -- Core Practices Overview -- What Does Neutral Mean? -- 1st Strategy-Ask Questions -- 2nd Strategy-Offer Suggestions -- 3rd Strategy-Take Off the Facilitator's Hat -- Learn to Say "Okay" -- When to Say "We" -- How Assertive Can a Facilitator Be? -- The Language of Facilitation -- Conversation Structures -- Non-Decision-Making Conversations -- Decision-Making Conversations -- Starting a Facilitation -- Start-Sequence Variations -- Start-Sequence Examples -- During a Facilitation -- Process-Checking Structure -- Ending a Facilitation -- Ending a Non-Decision-Making Session -- Ending a Decision-Making Session -- Effective Note Taking -- The Rules of Wording -- Managing the Flip Chart -- Best and Worst Facilitator Practices -- Facilitator Behaviors and Strategies -- Facilitation Cue Card -- Practice Feedback Sheets -- Core Practices Observation Sheet -- Process Flow Observation Sheet -- Facilitation Skill Levels -- Facilitation Skills Self-Assessment -- Chapter Two: Effective Questioning -- The Principles of Effective Questioning -- Question Types -- Questioning Formats -- The Importance of Follow-On Questions -- Asking Sensitive Questions -- The Question Bank -- Chapter Three: Facilitation Stages -- 1. Assessment and Design -- 2. Feedback and Refinement -- 3. Final Preparation -- Establishing Behavioral Norms -- Negotiating Personal Power -- Final Preparations -- 4. Starting a Facilitation -- 5. During a Facilitation -- 6. Ending a Facilitation -- 7. Following Up on a Facilitation -- Seeking Feedback on Your Facilitation -- Chapter Four: Who Can Facilitate.