Facteurs-clés de l’adoption des systèmes d’information dans la grande distribution alimentaire : une approche par l’UTAUT

Information systems play an important role in the management of organizations. They are considered as social objects interacting with users and the context of their implementation. The purpose of our research is to identify the key factors influencing the users’ behavior toward a decision support system (DSS) in the particular context of a French grocery retailer in supermarkets. To this end, we adopt the unified theory of acceptance and use of technology (UTAUT) as a theoretical approach to build our research model. We then conducted a survey with 129 Managers and store managers in this supermarket. Our findings show that the perceptions of the expected performance of the DSS use as well as the facilitating conditions of its use are determinant variables favoring the acceptance among users. However, social influence, voluntariness and perceptions of expected effort have no significant effect on the DSS use.