Factors Affecting the Operation of the Air Traffic Controllers in Form of the SHELL Model. A Study at the Phuket Air Traffic Control Center, the Aeronautical Radio of Thailand Limited

This research aims to finding Factors affecting the operation of air traffic controllers in the form of SHELL Model. A study at The Phuket Air Traffic Control Center, The Aeronautical Radio of Thailand Limited is combined between a survey and quantities research. The research was carried out using a questionnaire to collect data from air traffic controllers who working at Phuket International Airport. The data were analyzed by using percentage, means, standard deviation and inferential statistics t-test, F-test.The study indicated that The Air Traffic Controller who operating at Phuket International Airport. There was a significant level of opinions on the factors affecting the operation in the form of SHELL Model., the level of Liveware - Solfware was high, the level of Liveware - Hardware was high, the level of Liveware - Environment was middle and the level of Liveware - Liveware was high. The recommendations of staffs to provide additional comments on the administrator, the management policy, number of staffs and modern facilities that supports the operations