Factors affecting successful adoption of ubiquitous computing technology in supply chain contexts : A comparative analysis of UK and Korea

Purpose – The principal purpose of this paper is to determine the distinguishing characteristics of the factors that affect the successful adoption of ubiquitous computing technology (UCT) in supply chain management (SCM) in different settings. Design/methodology/approach – Based on the relevant literature, this paper analyses the adoption of UCT in SCM operations, and describes the series of shaping processes. These processes are influenced largely by management and technical factors such as strong support from top management and by convenient user interfaces in global ubiquitous computing settings. These two factor types (management and technical) support the formulation of a theoretical framework that can be examined in two national environments (UK and Korea). Findings – The results highlight the key differences in terms of UCT adoption in supply chain contexts between the two national environments examined, and indicate that these differences are affected by the different national industrial foundations, organizational network infrastructures, and perspectives on system development, as well as by issues related to the costs and practical benefits of using this technology in SCM. Practical implications – This study raises some major implications for researchers and practitioners alike. Specifically, the paper stresses the role of management and technical issues in terms of UCT adoption in SCM operations, and expands current theoretical understanding of the subject. It also provides a set of management implications, including the need for managers to have strong support from top management and the need for a convenient user interface. Originality/value – There is a scarcity of papers in SCM that examine issues related to ubiquitous computing. This is addressed via the current paper that reports the results of a comparative study of UCT implementation in SCM operations for firms operating in two national environments (UK and Korea). The paper will be beneficial to the strategic thinking of supply chain managers and will support further empirical research work in this academic field of study.