Factors that influence interorganizational use of information and communications technology in relationship-based supply chains: evidence from the Macedonian and American wine industries

Purpose The purpose of this paper is to better understand how interorganizational relationships influence information and communications technology (ICT)-enabled supply chain (SC) interactions of small- and medium-sized enterprises (SMEs) in developed versus developing economies through the theoretical lens of transaction cost economics and social exchange theory. Design/methodology/approach The paper uses case study data to examine SMEs operating in both a developing economy, the Republic of Macedonia, and a developed economy, the USA. Findings Insights reveal that the institutional context (i.e. environmental uncertainty) has significant indirect influence on ICT use by SMEs from rule-based and relationship-based SCs in the wine industry through contractual and relational mechanisms (i.e. contracts and social bonds). Research limitations/implications This study contributes to the body of SC knowledge by providing a comparative qualitative analysis of interorganizational factors (i.e. information sharing, collaboration, trust, contractual governance, relational governance and environmental uncertainty) that influence ICT use by SMEs in upstream wine SCs from developing and developed economies. Practical implications This paper provides valuable implications for the SC participants (e.g. grape suppliers, wineries and other suppliers) and industries (e.g. Macedonian and American wine industries) related to ICT use and non-use. Originality/value This study makes a novel contribution by being the first to qualitatively explore ICT use by SMEs from the wine industry and to identify the importance of legal institutional environment in buyer–supplier exchanges from developed versus developing economies.