Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Jiamin Peng, Zizhao Peng, Shaohui Lei, Lishan Xie
| Year of publication: |
2024
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|---|---|
| Authors: | Peng, Jiamin ; Lei, Shaohui ; Xie, Lishan |
| Published in: |
Tourism Management Perspectives. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2653700-X. - Vol. 53.2024, Art.-No. 101273, p. 1-14
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| Subject: | Customer citizenship behavior | Customer happiness | Family emotional bonding | Interaction experience | Robot restaurant | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Emotion | Zufriedenheit | Satisfaction | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2024.101273 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077349