Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Alet C. Erasmus and Andrea Grabowski
| Year of publication: |
2013
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|---|---|
| Authors: | Erasmus, Alet C. ; Grabowski, Andrea |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 37.2013, 1, p. 2-12
|
| Subject: | clothing retail | customer service | satisfaction | service quality | store prestige | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Einzelhandel | Retail trade | Textilhandel | Textile distribution | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009713929