Financial institutions digital transformation : the stages of the journey and business metrics to follow
Year of publication: |
2024
|
---|---|
Authors: | Papathomas, Aristides ; Konteos, George |
Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 29.2024, 2, p. 590-606
|
Subject: | Artificial Intelligence | Digital banking | Digital transformation | Incumbent banks | Key performance indicator | Key tracking indicators | Metrics | Digitalisierung | Digitization | Künstliche Intelligenz | Artificial intelligence | Bank | Performance-Messung | Performance measurement | Electronic Banking | Electronic banking | Betriebliche Kennzahl | Financial ratio | Finanzsektor | Financial sector | Computerunterstützung | Computerized method | Organisatorischer Wandel | Organizational change | Geschäftsmodell | Business model |
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