Finding what matters most to patients : forming the foundation for better care

Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Forward: Eugene C. Nelson; Forward: Victor M.Montori; Acknowledgments; Author; 1. The long road to finding what matters most to patients; 1.1 The siren call of the business case; 1.1.1 The faulty logic of the business case; 1.2 A history of outcomes measurement; 1.3 Patient-reported outcomes evolve; 2. Introducing the OODA loop; 2.1 OODA loop background; 2.2 The OODA loop applied to patient care; 3. Patient-reported measures help find what matters most; 3.1 Patient-centered outcome measurement