First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Year of publication: |
2022
|
---|---|
Authors: | Rather, Raouf Ahmad ; Hollebeek, Linda D. ; Mostafa Rasoolimanesh, S. |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 1552-6763, ZDB-ID 2036634-6. - Vol. 61.2022, 3, p. 549-564
|
Subject: | customer engagement | customer experience | Service-Dominant logic | tourism marketing | value cocreation | Beziehungsmarketing | Relationship marketing | Service-Dominant Logic | Service-dominant logic | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Tourismus | Tourism | Tourismusmarketing | Tourism marketing | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung | Value creation | Kundenwert | Customer value | Dienstleistungsqualität | Service quality |
-
Customer experience from a self-service system perspective
Åkesson, Maria, (2014)
-
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert, (2020)
-
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M., (2022)
- More ...
-
Mostafa Rasoolimanesh, S., (2022)
-
Customer engagement in evolving technological environments : synopsis and guiding propositions
Hollebeek, Linda D., (2019)
-
Rather, Raouf Ahmad, (2019)
- More ...