Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
Michael Heppell, James Bannerman
| Year of publication: |
2006
|
|---|---|
| Authors: | Heppell, Michael |
| Publisher: |
Harlow [u.a.] : Prentice Hall Business |
| Subject: | Kundenmanagement | Verbraucherzufriedenheit | Customer relations | Consumer satisfaction |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | IX, 128 p. : Ill. 22cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-273-70792-2 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004224468