Fixing Service Failures
| Year of publication: |
1997
|
|---|---|
| Authors: | Johnston, Timothy C. ; Hewa, Molly A. |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 26.1997, 5, p. 467
|