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On accommodating customer flexibility in service systems
He, Yu-tong, (2009)
Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems
Rossi, Paula, (2021)
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien, (2017)
Business process model abstraction
Polyvyanyy, Artem, (2010)
Structuring process models
Polyvyanyy, Artem, (2012)
Business process management : concepts, languages, architectures
Weske, Mathias, (2019)