FMEA-based portfolio approach to service productivity improvement
| Year of publication: |
2011
|
|---|---|
| Authors: | Geum, Youngjung ; Shin, Juneseuk ; Park, Yongtae |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 31.2011, 11 (1.8.), p. 1825-1848
|