Fostering sustainable performance in services through systems thinking
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Mihaiu, Diana, (2016)
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Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani, (2016)
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Hristov, Ivo, (2022)
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Lean manufacturing in public services : prospects for value creation
Jaaron, Ayham A. M., (2010)
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A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M., (2011)
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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M., (2011)
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