Fostering sustainable performance in services through systems thinking
| Year of publication: |
2019
|
|---|---|
| Authors: | Jaaron, Ayham A. M. ; Backhouse, Chris J. |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 39.2019, 15/16, p. 1072-1098
|
| Subject: | service industries | Sustainability | service management | service operations | sustainable design | sustainable performance | systems thinking | TBL of sustainability | Dienstleistungssektor | Service industry | Nachhaltigkeit | Nachhaltige Entwicklung | Sustainable development | Dienstleistungsmanagement | Service management | Systemtheorie | Systems theory | Corporate Social Responsibility | Corporate social responsibility | Performance-Management | Performance management | Performance-Messung | Performance measurement |
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