Foundations of service level management
Rick Sturm, Wayne Morris, and Mary Jander
| Year of publication: |
2000
|
|---|---|
| Authors: | Sturm, Rick |
| Other Persons: | Morris, Wayne (contributor) ; Jander, Mary (contributor) |
| Publisher: |
Indianapolis, Ind. : SAMS |
| Subject: | Informationstechnik | Dienstleistung | Qualitätsmanagement |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [digitale-objekte.hbz-nrw.de] |
| Extent: | XIII, 272 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 978-0-672-31743-9 ; 0-672-31743-5 |
| Classification: | Software engineering |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013502844