Four Ways to Reinvent Service Delivery - To unlock value for you and your customers, reconsider your basic assumptions about how and where you interact with them and what services they need.
| Year of publication: |
2012
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|---|---|
| Authors: | Ramdas, Kamalini ; Teisberg, Elizabeth ; Tucker, Amy L |
| Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2012, p. 98-108
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