Framing your concerns right: an analysis of air passengers' complaints during two time periods
Divya Sharma, M. Vimalkumar, Sirish Gouda, Agam Gupta and Vignesh Ilavarasan
| Year of publication: |
2023
|
|---|---|
| Authors: | Sharma, Divya ; Vimalkumar, M. ; Gouda, Sirish Kumar ; Gupta, Agam ; Ilavarasan, Vignesh |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 6, p. 721-747
|
| Subject: | Accountability theory | Bystander effect | Customer complaint redressal | Language expectancy theory | Social media influence effect | Beschwerdemanagement | Complaint management | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Passagierluftverkehr | Air passenger transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-12-2022-0271 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014447494