From a functional service to an emotional ‘saviour’ : a structural analysis of logistics values for in-home consumers
Ting Li, Lanhui Cai, Yanfeng Liu, Kum Fai Yuen, Xueqin Wang
| Year of publication: |
2024
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|---|---|
| Authors: | Li, Ting ; Cai, Lanhui ; Liu, Yanfeng ; Yuen, Kum Fai ; Wang, Xueqin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 78.2024, Art.-No. 103696, p. 1-11
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| Subject: | Affect transfer theory | Emotional attachment | Logistics services | Perceived service value | Self-control seeking | Konsumentenverhalten | Consumer behaviour | Emotion | Logistikunternehmen | Logistics provider | Logistik | Logistics | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103696 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015084909