From crisis to all-time high performance : using the HPO framework to improve customer relations at Ziggo
André de Waal, Eric Mooijman, and Martine Ferment
| Year of publication: |
2015
|
|---|---|
| Authors: | Waal, André de ; Mooijman, Eric ; Ferment, Martine |
| Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 34.2014/15, 2, p. 6-18
|
| Subject: | Unternehmenserfolg | Firm performance | Unternehmensplanung | Corporate planning | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Mediensektor | Media industries | Niederlande | Netherlands |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011283701