From crisis to all-time high performance : using the HPO framework to improve customer relations at Ziggo
Year of publication: |
2015
|
---|---|
Authors: | Waal, André de ; Mooijman, Eric ; Ferment, Martine |
Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 34.2014/15, 2, p. 6-18
|
Subject: | Unternehmenserfolg | Firm performance | Unternehmensplanung | Corporate planning | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Mediensektor | Media industries | Niederlande | Netherlands |
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