From customer-related social stressors to emotional exhaustion : an application of the demands-control model
Zihui Ma, Hyun Jeong Kim, Kang Hyun Shin
| Year of publication: |
2019
|
|---|---|
| Authors: | Ma, Zihui ; Kim, Hyun Jeong ; Shin, Kang Hyun |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 43.2019, 7, p. 1068-1091
|
| Subject: | customer-related social stressors | job autonomy | emotional intelligence | emotional exhaustion | job demands-control model | Stress | Work stress | Emotion | Intelligenz | Intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348019849667 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012053408