From customers requirements to customers satisfaction - quality function deployment in service sector
J. R. Sharma; A. M. Rawani
| Year of publication: |
2010
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|---|---|
| Authors: | Sharma, J. R. ; Rawani, A. M. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 21933765. - Vol. 5.2010, 4, p. 428-439
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009869993