FROM DOCUMENT MANAGEMENT TO KNOWLEDGE MANAGEMENT

Documents circulating in paper form are increasingly being substituted by itselectronic equivalent in the modern office today so that any stored document can be retrievedwhenever needed later on. The office worker is already burdened with information overload, soeffective and effcient retrieval facilities become an important factor affecting worker productivity. The key thrust of this article is to analyse the benefits and importance of interaction betweendocument management and knowledge management. Information stored in text-based documentsrepresents a valuable repository for both the individual worker and the enterprise as a whole and ithas to be tapped into as part of the knowledge generation process.