From firm-controlled to consumer-contributed : consumer co-production of personal media marketing communication
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An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad, (2016)
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Construction and validation of customer value co-creation attitude scale
Shamim, Amjad, (2017)
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Service-dominant orientation : measurement and impact on performance outcomes
Karpen, Ingo O., (2015)
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Bacile, Todd J., (2020)
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The value disruption of uncivil other-customers during online service recovery
Bacile, Todd J., (2020)
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Fox, Alexa K., (2018)
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