From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Sven Tuzovic; Merlin C. Simpson; Volker G. Kuppelwieser; Jörg Finsterwalder
| Year of publication: |
2014
|
|---|---|
| Authors: | Tuzovic, Sven ; Simpson, Merlin C. ; Kuppelwieser, Volker G. ; Finsterwalder, Jörg |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 2, p. 98-107
|
| Subject: | Ancillary fees | Airlines | Service unbundling | Anger | Retaliatory behavior | Fluggesellschaft | Airline | Konsumentenverhalten | Consumer behaviour | Gebühr | Charges | Dienstleistungsqualität | Service quality | Preismanagement | Pricing strategy | Luftverkehr | Air transport |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010338621