From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Jalayer Khalilzadeh, Ladan Ghahramani, and Saloomeh Tabari
| Year of publication: |
July 2017
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|---|---|
| Authors: | Khalilzadeh, Jalayer ; Ghahramani, Ladan ; Tabari, Saloomeh |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 26.2017, 5, p. 451-473
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| Subject: | Attitude toward complaining | consumer complaining behavior | recovery expectations | service failure | service recovery | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2017.1256802 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011753984