From Listening to the Customer to Controlling with Customer Focus: Facing the Barriers in Nordic Financial Services
| Year of publication: |
2003
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|---|---|
| Authors: | Nielsen, Jørn Flohr ; Kock, Sören |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 23.2003, 2, p. 150-165
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