From rhetoric towards a model of practical knowledge management systems

Purpose – This paper aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia. Design/methodology/approach – A qualitative field study was undertaken, in which six Australian organizations of various sizes, all in various stages of KMS adoption and diffusion, were studied via face‐to‐face interviews with key personnel in the organizations. Findings – A comprehensive combined model of adoption and diffusion of KMS was developed and is presented in detail. Practical limitations/implications – This paper explains how the combined model can be used for practical applications in companies that are embarking on KMS adoption and diffusion. Originality/value – This study contributes to the KMS literature by taking a qualitative research approach to develop a comprehensive model.