From self-service to super-service : a resource mapping framework for co-creating value by shifting the boundary between provider and customer
Christopher S. Campbell; Paul P. Maglio; Mark M. Davis
| Year of publication: |
2011
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|---|---|
| Authors: | Campbell, Christopher S. ; Maglio, Paul P. ; Davis, Mark M. |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863X. - Vol. 9.2011, 2, p. 173-191
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009851109