From shared leadership to proactive customer service performance : a multilevel investigation
Lijian Ji, Yijiao Ye and Xincai Deng
| Year of publication: |
2022
|
|---|---|
| Authors: | Ji, Lijian ; Ye, Yijiao ; Deng, Xincai |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 11, p. 3944-3961
|
| Subject: | Harmonious passion | Proactive customer service performance | Shared leadership | Traditionality | Kundenservice | Customer service | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Kooperative Führung | Participative leadership | Performance-Messung | Performance measurement | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2021-1077 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013413248