• 1 Introduction
  • 1.1 An appropriation example
  • 1.2 Research approach
  • 1.3 Overview and guide to the original publications
  • 2 Tailoring and Appropriation Support: Terms and Approaches
  • 2.1 Tailoring: Continuing Design in Use
  • 2.2 Tailoring Support vs. Tailoring in action
  • 2.3 Organisational Change
  • 2.4 Appropriation and Appropriation Support
  • 3 Appropriation and the role of Tailoring: Results from two long-term studies
  • 3.1 The POLITeam case
  • 3.2 The SIGMA case
  • 3.3 Organisational Change, Appropriation and Tailoring
  • 3.4 Collaborative Tailoring as a starting point for appropriation support
  • 4 The Collaborative Dimension of Tailoring
  • 4.1 The collaborative dimension of tailoring activities
  • 4.2 Support for Collaborative Tailoring in “Shared Use” scenarios
  • 4.3 Support for Collaborative Tailoring in “Shared Context” scenarios
  • 4.4 Support for Collaborative Tailoring in “Shared Tool” scenarios
  • 4.5 Collaborative Tailoring of and in “Shared Infrastructures”
  • 4.6 Learning from Collaborative Tailoring
  • 5 From Tailoring to Appropriation Support Concepts
  • 5.1 Appropriation Activities
  • 5.2 Supporting Appropriation with “Use Discourses”
  • 6 Offering Support for Use Discourses
  • 6.1 Support for Design Discourses
  • 6.2 Communicating Knowledge
  • 6.3 “Discourse Ergonomics” for Appropriation Support
  • 7 Supporting Appropriation: Results from two evaluations
  • 7.1 The “POLIAwaC extended” prototype
  • 7.2 The “Online Future Workshop” concept
  • 7.3 Supporting appropriation with Use Discourses
  • 7.4 Design recommendations for Use Discourses
  • 8 Towards Appropriation Support
  • 8.1 From Tailoring to Appropriation Support
  • 8.2 Visions for further research