From : -( to :-) Using Online Communication to Improve Dispute Resolution

Online communication can reduce the cost of dispute resolution. But apart from this, online dispute resolution (ODR) has the potential to improve the quality of dispute resolution procedures. Online communication misses certain features that are available in face-to-face communication, and absent features become a handicap when trying to replicate offline procedures in an online environment. But online communication also has several features not present in offline communication. ODR systems that are designed to benefit from these features can offer innovative dispute resolution procedures. This paper describes five ways to use online communicate to improve dispute resolution