From traditional to transformed : examining the pre- and post-COVID consumers' shopping mall experiences
Gary Mortimer, María Lucila Osorio Andrade, Syed Muhammad Fazal-e-Hasan
| Year of publication: |
2024
|
|---|---|
| Authors: | Mortimer, Gary ; Osorio Andrade, María Lucila ; Fazal-e-Hasan, Syed Muhammad |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103583, p. 1-19
|
| Subject: | COVID-19 | Customer experience | Customer value | Pandemic | Shopping malls | Einkaufszentrum | Shopping center | Konsumentenverhalten | Consumer behaviour | Coronavirus | Kundenwert | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Epidemie | Epidemic |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103583 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460814