Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector : a case from Australia
Titania Suwarto, Christof Pforr and Michael Volgger
| Year of publication: |
2024
|
|---|---|
| Authors: | Suwarto, Titania ; Pforr, Christof ; Volgger, Michael |
| Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 79.2024, 1, p. 234-249
|
| Subject: | Authenticity | Cross-cultural communication | Cultural diversity | Hospitality | Human resources | NESB | Non-English Speaking Background (NESB) | Staff | Australien | Australia | Dienstleistungsqualität | Service quality | Interkulturelles Management | Cross-cultural management | Diversity Management | Diversity management | Personalmanagement | Human Resource Management | Interkulturelle Beziehungen | Cross-cultural relations | Gastgewerbe | Hospitality industry | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TR-12-2022-0646 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014511905