Front-office multitasking between service encounters and back-office tasks
Benjamin Legros, Oualid Jouini, O. Zeynep Akşin, Ger Koole
| Year of publication: |
2020
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|---|---|
| Authors: | Legros, Benjamin ; Jouini, Oualid ; Akşin, Zeynep ; Koole, Ger M. |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 287.2020, 3 (16.12.), p. 946-963
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| Subject: | Case-manager system | Front-office service work | Multitasking | Queueing system control | Warteschlangentheorie | Queueing theory | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ejor.2020.04.048 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012293987