Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Jaewon (Jay) Yoo and Todd J. Arnold
| Year of publication: |
February 2016
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| Authors: | Yoo, Jaewon ; Arnold, Todd J. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 1, p. 102-117
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| Subject: | customer-oriented attitude | customer participation | customer crowding | emotional labor | frontline employees | job demands and resources | Arbeitszufriedenheit | Job satisfaction | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Emotion | Arbeitskräfte | Workforce | Leistungsmotivation | Work motivation | Arbeitsverhalten | Work behaviour | Anforderungsprofil | Occupational profile |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670515589956 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011433187