Frontline employee work engagement and customer service evaluations : a conceptual replication
Yves Van Vaerenbergh and Simon Hazée
| Year of publication: |
2024
|
|---|---|
| Authors: | Van Vaerenbergh, Yves ; Hazée, Simon |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 35.2024, 5, p. 630-652
|
| Subject: | Customer service | Employee engagement | Frontline employee | Service encounter | Service failure | Service outcome | Work engagement | Kundenservice | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Gastgewerbe | Hospitality industry | Dienstleistungsberufe | Service workers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-07-2024-0304 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015208220