Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Chuanchuen Akkawanitcha; Paul Patterson; Siriwut Buranapin and Saranya Kantabutra
| Year of publication: |
2015
|
|---|---|
| Authors: | Chuanchuen, Akkawanitcha ; Patterson, Paul G. ; Buranapin, Siriwut ; Saranya Kantabutra |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 4, p. 268-279
|
| Subject: | Services | Frontline employees | Cognitive appraisals | Collectivist culture | Customer aggression | Psychological well-being | Kognition | Cognition | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople | Emotion | Kollektivismus | Collectivism | Arbeitskräfte | Workforce |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011406402