Frontline employees' compliance with fuzzy requests : a request-appraisal-behavior perspective
Xiaodong Li, Chuang Wang, Juho Hamari
| Year of publication: |
2021
|
|---|---|
| Authors: | Li, Xiaodong ; Wang, Chuang ; Hamari, Juho |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 131.2021, p. 55-68
|
| Subject: | Compliance behavior | Fuzzy request | Request-appraisal-behavior | Service encounter | Fuzzy-Set-Theorie | Fuzzy sets | Verkaufspersonal | Salespeople | Normbefolgung | Legal compliance | Dienstleistungsqualität | Service quality | Compliance-Management | Compliance management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.03.052 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012544937