Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
| Year of publication: |
2009
|
|---|---|
| Authors: | Dean, Alison M. ; Rainnie, Al |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 23.2009, 5, p. 326-337
|