Frontline robots in tourism and hospitality : service enhancement or cost reduction?

Daniel Belanche, Luis V. Casaló, Carlos Flavián

Year of publication:	2021
Authors:	Belanche, Daniel ; Casaló, Luis V. ; Flavián Blanco, Carlos
Subject:	Service robots \| Human-likeness \| Affinity \| Customer attributions \| Customer behavioral intentions \| Hospitality industry \| Gastgewerbe \| Roboter \| Robot \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Tourismuswirtschaft \| Tourism industry \| Kundenservice \| Customer service \| Krankenhaus \| Hospital \| Beziehungsmarketing \| Relationship marketing \| Hotellerie \| Hotel industry \| Kostenmanagement \| Cost management

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1007/s12525-020-00432-5 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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