Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Mahesh Subramony, Danielle van Jaarsveld, Helena Nguyen, Markus Groth and David Solnet
| Year of publication: |
2023
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|---|---|
| Authors: | Subramony, Mahesh ; Van Jaarsveld, Danielle ; Nguyen, Helena ; Groth, Markus ; Solnet, David |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 5, p. 829-842
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| Subject: | Bibliometric analysis | Customer mistreatment | Employee engagement | Employee vulnerability | Frontline employees (FLEs) | Meta-analysis | Service teamwork | Bibliometrie | Bibliometrics | Leistungsmotivation | Work motivation | Meta-Analyse | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Personalmanagement | Human Resource Management | Arbeitszufriedenheit | Job satisfaction | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-07-2023-0326 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456473