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Management Plan 2018 : Directorate General for Migration and Home Affairs
(2018)
Management Plan 2017 : Directorate General for Migration and Home Affairs
(2017)
Management Plan 2016 : Directorate General for Migration and Home Affairs
(2016)
Seven power strategies for building customer loyalty
Timm, Paul R., (2001)
Customer service : career success through customer loyalty
Timm, Paul R., (2008)
Timm, Paul R., (2011)