Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Merce Bernardo; Frederic Marimon; María del Mar Alonso-Almeida
| Year of publication: |
2012
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|---|---|
| Authors: | Bernardo, Merce ; Marimon, Frederic ; Alonso-Almeida, María del Mar |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 49.2012, 7/8, p. 342-347
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| Subject: | E-quality | Hedonic | Perceived value | Loyalty | Travel agencies | Dienstleistungsqualität | Service quality | Reisevermittler | Travel agency | Hedonischer Preisindex | Hedonic price index | Produktqualität | Product quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Qualitätsmanagement | Quality management | Website |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009696207