Gauging performance in the service industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Tyagi, Rajesh ; Gupta, Praveen |
| Published in: |
Journal of business strategy. - Bingley : Emerald, ISSN 0275-6668, ZDB-ID 6051315. - Vol. 34.2013, 3 (10.5.), p. 4-15
|