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Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich, (2005)
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota, (2013)
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung, (2014)
Has the web transformed experience goods into search goods?
Nakayama, Makoto, (2010)
The impact of age and shopping experiences on the classification of search, experience, and credence goods in online shopping
Wan, Yun, (2012)
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
Nakayama, Makoto, (2011)