Generative Artificial Intelligence and Its Transformative Power in Supply Chain Operations Management

Globalization and digitization have significantly influenced supply chain operation management in recent decades. This chapter outlines the critical challenges in supply chain management (SCM) and underscores the need to enhance operational resilience and visibility. It advocates for the integration of generative artificial intelligence (GenAI) applications to address these challenges. The chapter's primary focus is on the transformative potential of GenAI in promoting efficiency, agility, and strategic decision-making in supply chain operation management. It also highlights how cutting-edge GenAI technologies are reshaping the landscape of demand forecasting, operations, inventory management, and logistic resilience. A systematic review of GenAI technologies available for supply chain operations management is presented. The chapter underscores the transformative power of GenAI, suggesting a shift towards more intelligent, sustainable, and responsive supply chain ecosystems.