Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation
| Year of publication: |
2004
|
|---|---|
| Authors: | Mittal, Vikas ; Kamakura, Wagner A. ; Govind, Rahul |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 68.2004, 3, p. 48-62
|