Geothermal Power Plant Maintenance: Evaluating Maintenance System Needs Using Quantitative Kano Analysis

A quantitative Kano model is used in this study to identify which features are preferred by top-level maintenance engineers within Icelandic geothermal power plants to be implemented in a maintenance tool or software. Visits were conducted to the largest Icelandic energy companies operating geothermal power plants. Thorough interviews with chiefs of operations and maintenance were used as a basis for a quantitative Kano analysis. Thirty seven percent of all maintenance engineers at Reykjavik Energy and Landsvirkjun, responsible for 71.5% of the total energy production from geothermal resources in Iceland, answered the Kano questionnaire. Findings show that solutions focusing on (1) planning maintenance according to condition; (2) shortening documentation times; and (3) risk analysis are sought after by the energy companies but not provided for the geothermal sector specifically.